Guscott Heating Services
Heating & Renewables · 12 engineers · Devon, UK
98%
Customer satisfaction
consistently maintained
Real-time
Reporting
dashboards replace manual reports
1
Data sources
single source of truth
The Challenge
Running the business across multiple tools meant information was scattered everywhere. Reporting was a nightmare, and getting a clear picture of performance required hours of manual work.
The Solution
Payaca became the single source of truth for the entire business. All jobs, customers, invoices, and compliance docs in one place with real-time dashboards and automated reporting.
Key Features Used
- Interactive proposals with e-signatures
- Map-based scheduling and mobile app
- MCS compliance automation
- Customer portal and payments
- Real-time analytics dashboards
The Results
Since implementing Payaca, Guscott Heating Services has seen significant improvements across their operations:
- 98% customer satisfaction - consistently maintained
- Real-time reporting - dashboards replace manual reports
- 1 data sources - single source of truth
“We've always needed different sources for different reporting. We really wanted everything in one place - and that's exactly what Payaca gives us.”
Harland Guscott
Director, Guscott Heating Services
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