DNO 'further information required': what happens next
'Further information required' is not a rejection. What the status means, where the DNO actually contacts you, and what it does to the 45-working-day clock.
Jamie Duncan
7 September 2026
13 articles tagged with Compliance
'Further information required' is not a rejection. What the status means, where the DNO actually contacts you, and what it does to the 45-working-day clock.
Jamie Duncan
7 September 2026
Warm Homes work runs on two separate certification regimes, and which one applies depends on the measure you install, not the scheme you are bidding into. Here is how the split works.
Jamie Duncan
4 September 2026
Payaca now shows the DNO's own reasons on a 'works required' connection application, so installers know whether they're waiting on paperwork or a network upgrade.
Jamie Duncan
24 August 2026
Payaca automations now fire the moment a document is signed, and task templates carry a default assignee and deadline. How UK installers chain signatures, stage moves and pre-assigned tasks into one workflow.
Jamie Duncan
28 July 2026
Payaca automations now fire on DNO application status changes and on every change proposal event, not just acceptance. How UK installers wire up the two mid-job waits that stall installs: grid applications and scope changes.
Jamie Duncan
20 July 2026
England relaxed permitted development for air source heat pumps, but the right hinges on an MCS 020 noise assessment under 42 dB(A). A practical guide for UK installers on what changed and where jobs slip into a full planning application.
Jamie Duncan
18 July 2026
July's Clean Flexibility Roadmap update sets dates that will reach installers' quotes: minimum standards for smart batteries later in 2026, a Smart Readiness EPC metric in 2027, and a landlord deadline in 2030. What to do about each.
Matt Franklin
14 July 2026
MCS is moving every certified installer onto its redeveloped scheme through 2026. The three business roles you must assign, the risk-based assessment model, and what to have ready before your certification body starts your transition.
Jamie Duncan
6 July 2026
What an MCS-certified solar installer has to produce by commissioning sign-off - MIS 3002 evidence, IEC 62446 tests, the EIC, DNO notification, MID registration within 10 working days, and a handover pack that unlocks the customer's SEG application.
Jamie Duncan
2 July 2026
The Boiler Upgrade Scheme moved to V5 on 28 April 2026. The voucher mechanism is unchanged - what's new is the mandatory upfront discount on the customer's quote and invoice. Here's how that changes installer cash flow, T&Cs, and template configuration.
Jamie Duncan
11 May 2026
MIS 3005 split into two documents on 1 April 2022 - one for design, one for installation. Most growing UK heat pump installers still treat them as one workflow, and that's where the data leaks. A practical guide to the design-to-install handoff for scaling installers.
Jamie Duncan
11 May 2026
Commissioning is where heat pump jobs get signed off - and where margin and customer satisfaction most often leak. A practical playbook for growing UK installers on MIS 3005, the MCS Installation Database, BUS V5 voucher applications and redemption, and clean handover.
Jamie Duncan
28 April 2026

Payaca now handles commissioning applications for G98 and G99 installations. Complete the full DNO compliance workflow from initial application to final energisation approval.
Jamie Duncan
13 August 2025